How do I return an item?

Please contact our customer service department for more information on returns and our Terms & Conditions of Sale. Thank you.

Sider-Crete, Inc.
153 Regur Road
Hawkinsville, GA 31036

Toll Free: 888-743-3750 / Intl.: 1.478.892.9800
Email - / Web:

Hours - Monday thru Friday - 8:00 a.m. to 5:00 p.m. Eastern time


LIMITED WARRANTY - Most products sold are warranted by Sider-Crete, Inc. pursuant to a Limited Materials Warranty executed by SiderCrete, Inc. as a separate document. No warranty or affirmation of fact, express or implied, other than as set forth in the LIMITED MATERIALS WARRANTY document is made or authorized by Sider-Crete, Inc.

PRODUCT SUITABILITY - Many states and localities have codes and regulations governing sales, construction, installation, and/or use of products for certain purposes, which may vary from those in neighboring areas. While Sider-Crete, Inc. attempts to assure that its products comply with such codes, it cannot guarantee compliance, and cannot be responsible for how the product is mixed, installed or applied. Before purchase and use of a product, please review the product application, and national and local codes and regulations, and be sure that the product, installation, and use will comply with them. Users and/or Purchasers agree that Sider-Crete, Inc. cannot accept any liability for omissions, errors, end-result of projects, or any cause or effects resulting from our recommendations. Users and/or Purchasers should contact their architect and/or engineer regarding the appropriate product to be specified and used for their project and acquire the latest products specifications, to ensure that any information used to make decisions about the product(s) is as up-to-date and complete as possible.

FORCE MAJEURE - Sider-Crete, Inc. shall not be liable for any delay in or impairment of performance resulting in whole or in part from Acts of God, severe weather conditions, labor disruptions, governmental decrees or controls, insurrections, war risks, shortages, inability to procure or ship product or obtain permits and licenses, supplies or raw materials, or any other circumstances or causes beyond the control of SiderCrete, Inc. in the conduct of its business.

CANCELLATION - Any cancellation or returns must be requested within 30 days of the delivery date and be approved in writing by SiderCrete, Inc., and may be subject to restocking fees and other charges. Outbound and return freight & handling charges on a canceled, returned or refused order are the responsibility of the Purchaser and will not be reimbursed. If an order qualified for free shipping, outbound and return freight & handling charges incurred by Sider-Crete, Inc. are the responsibility of the Purchaser and will not be reimbursed. On occasions, the freight company will contact the purchaser to establish a delivery appointment. If the freight company is unable to reach the purchaser or the order cannot be delivered after 2 business days, the purchaser will be responsible for a daily storage charge. Any paid ordered items left with Sider-Crete, Inc. for more than 30 days will be cancelled without a refund on the 31st day and may be subject to restocking and other charges. There will be no refunds and/or returns on any and all colored, custom-colored and/or custom products and without the written approval from Sider-Crete, Inc. Any product being returned must be in original sealed packaging, undamaged, and under original pallet wrapping.

SECURITY INTEREST - On any sales on open account, Purchaser hereby grants to Sider-Crete, Inc. a priority lien, purchase money security interest and/or chattel mortgage in the products and any accounts receivable or cash from resale thereof until full payment is made to SiderCrete, Inc. Purchaser agrees to inform Sider-Crete, Inc. immediately if it intends to use any import financing or has or will be granting a lien or security interest on its inventory to any third party.

ASSIGNMENT - Purchaser shall not assign any order or any interest therein without the written consent of Sider-Crete, Inc. Any actual or attempted assignment without Sider-Crete's prior written consent shall entitle Sider-Crete, Inc. to cancel such order upon notice to Purchaser without liability to Sider-Crete, Inc.

MODIFICATION OF TERMS - Sider-Crete's acceptance of any order is subject to Purchaser's assent to all of the terms and conditions set forth in these Terms and Conditions of Sale. Purchaser's assent to these terms and conditions shall be presumed from Purchaser's receipt of these terms and conditions and placement of an order with Sider-Crete, Inc, or from Purchaser's acceptance of all or any part of the goods ordered. All other contrary terms and conditions are expressly rejected, and no addition or modification of terms and conditions shall be binding upon Sider-Crete, Inc. unless agreed to by Sider-Crete, Inc. in writing.

COMPLETE AGREEMENT - These Terms and Conditions of Sale, the forms, Purchase Authorization, Invoice, Quotation and catalog sales terms and conditions, are incorporated herein by reference and constitute the entire and exclusive agreement between Purchaser and Sider- Crete, Inc.

SEPARABILITY - If any provision of these Terms of Purchase shall be deemed illegal or unenforceable, such illegality or unenforceability shall not affect the validity and enforceability of any other legal provisions hereof which together shall then be construed as if such illegal and unenforceable provision or provisions had not been inserted herein, unless such illegality or unenforceability shall destroy the underlying business purpose of these Terms of Purchase.

PRICES HEREIN - are subject to change without notice. Market sensitive commodity items will be priced according to current market conditions. Additional fees may apply when ordering below certain minimal order requirements, or when requested certain custom orders, colors, etc…

SALES TAX - Sider-Crete is required to charge state and local tax on items for which sales tax exemption certification has not been provided. When ordering please indicate clearly which items are tax exempt.

PAYMENT TERMS - Payment terms and form of payment for all orders shall be as stipulated on sales and invoice documentation. Interest will be charged at the rate of 1.5% per month on all past due amounts. Purchaser agrees to pay for all legal, collection, interest and other charges and fees on all past due invoices and amounts. A returned check fee of $ 35.00 or 5%of the amount (whichever is greater), plus any and all NSF fees we incur may be imposed any time your check or other instrument sent to us as payment is not honored for any reason upon first presentment.

JURISDICTION - These terms shall be construed, interpreted and performed exclusively according to the laws, excluding conflict of law rules, of Pulaski County, Georgia, United States of America. Any legal action with respect to any transaction must be filed in Pulaski County, Georgia, United Stated of America and commence within one year after the cause of action has arisen and . The provisions of the Uniform Commercial Code as adopted by the State of Georgia, and not the United Nations Convention on Contracts for the International Sale of Goods, shall apply.

OSHA HAZARDOUS SUBSTANCE & CALIFORNIA PROPOSITION 65 PRODUCT INFORMATION - Material Safety Data Sheets (MSDS) for OSHA defined hazardous substances and a list of product known to the State of California to cause cancer or reproductive harm are available from Sider-Crete, Inc. The information and recommendations contained on the MSDS supplied by the manufacturer are considered to be accurate and reliable. Sider-Crete, Inc., however, makes no warranty with respect to the accuracy or reliability of the information or the suitability of the recommendations. Sider-Crete, Inc. disclaims any and all liability to any user thereof.